We are pleased to announce that after over a year and half of planning, WindsorKent will be merging with PayOptions, LLC on April 1st, 2020.
PayOptions based out of Cincinnati, Ohio is a similar sized payroll/HR provider that shares our same values and culture. With our combined resources, collective passion, and commitment to innovation, we're creating a better payroll company to help you achieve more.
WindsorKent and PayOptions are already on the same software platform, so there are NO new systems or web portals to learn, but the combination allows us to innovate faster to bring you additional services, better functionality and enhanced security. Our current pricing, services and processes are NOT changing.
Our team members will still be here to serve you as they always have been, but now we will have an expanded team in different parts of the country that will be available to offer additional support and allow us to implement a better disaster recovery response. Our telephone numbers are NOT changing, and you may continue to use our current email addresses.
We are committed to PAi and our other 401k partners.
Q & A
Our goal is to make this transition completely seamless and to keep you informed along the way.
Will there be any changes to my account or services?
Our pricing and services will remain the same. A handful of clients will be assigned new account numbers, but we will notify you directly if you are affected.
Who should I contact for assistance?
The same team members you have always worked with will still be here to offer the same personalized service your accustomed to.
Will my logins and passwords be the same?
Your logins and password will remain the same.
Are your phone numbers changing?
All of our current phone numbers will remain the same. You may reach us at 1-800-586-3685 or 305-648-1009.
Will you still be fully integrated with PAi or the other current 401k providers we currently use?
Yes, we will still be fully integrated with PAi and we will continue to work with the other 401k providers in the same manner.
When will I start to see the new name and website?
You will gradually start to see the PayOptions name starting on April 1st, 2020. We encourage you to start using the www.payoptions.com website today.
As we embark on this exciting new chapter, we would like to take a moment and thank you for allowing us to be of service to you. Although our name is changing, our commitment to you is not and we will look forward to continuing to serve you into the future. We realize the timing of this transition may seem odd with the COVID-19 pandemic that is currently affecting us all, but this date was selected a few months back as the best possible transition date.